GRAVITYX Return & Refund Policy

At GRAVITYX, we want you to love your purchase!

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos or a video showing the problem.

We will review your request and arrange an appropriate replacement, refund, or other resolution at no additional cost when required.

Change-of-Mind Returns

Because our products are shipped through a third-party fulfillment partner, we generally do not accept returns for change of mind, personal preference, or items that have been used and are functioning correctly.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or shipped.

Refunds

Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to process the refund.

Your Consumer Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

Contact Us

For return, refund, or order questions, please contact GRAVITYX through the Contact page on our website.